What is Socio-Technical Systems Theory?  

The socio-technical systems theory states that, when designing an organizational system, both social and technical are important parts of a complex system that must be considered. These elements are interdependent.

Socio-Technical Systems and Interacting Subsystems

The socio-technical systems theory states that any organization consists of interacting sub-systems. Within any organization are people with capabilities who work towards goals, follow processes, use technology, operate within a physical infrastructure, and share certain cultural assumptions and norms.

How is the Socio-Technical Systems Theory Useful? 

Failing to consider both social and technological aspects hinders the ability to effectuate change within the organization. Understanding and improvement requires the input of all key stakeholders throughout the system.

Where did Socio-Technical Systems Theory Originate?