Front Office (Services Firm) - Explained
What is the Front Office of a Firm?
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Table of ContentsWhat is the Front Office?Identifying the Front Office of a FirmAcademic Research on the Front Office
What is the Front Office?
The front office of a firm is the most visible part that interacts with visitors or clients of the firm. The most popular examples of a front office are customer service departments and sales departments.
Usually, the front office of a firm must comprise experts and individuals with in-depth knowledge about the firm, given that they attend to questions that a visitor might have and also offer advisory services to the firm's clients.
Back to: OPERATIONS, LOGISTICS, & SUPPLY CHAIN MANAGEMENT
Identifying the Front Office of a Firm
Typically, a company has three sections, the front office, middle office and the back office. While the front office interacts with visitors and customers of a firm, the back office works at the backend, handling the administrative functions of the company.
Here are some important points about the front office;
- The front office is the department of a company that interfaces with customers and visitors of the company.
- The front office is the most articulate and visible department of a company.
- It maintains direct contact with clients and has a significant impact on the amount of revenue a business generates.
- Customer service department and sales department are the most vibrant front offices.
- Usually, the front office of a firm works better with the assistance of the middle office and back office.
Academic Research on the Front Office