Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Courses
  • Home
  • Business Management & Operations
  • Operations, Project, & Supply Chain Management

Front Office (Services Firm) - Definition

Written by Jason Gordon

Updated at December 15th, 2020

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Accounting, Taxation, and Reporting
    Managerial & Financial Accounting & Reporting Business Taxation
  • Law, Transactions, & Risk Management
    Government, Legal System, Administrative Law, & Constitutional Law Legal Disputes - Civil & Criminal Law Agency Law HR, Employment, Labor, & Discrimination Business Entities, Corporate Governance & Ownership Business Transactions, Antitrust, & Securities Law Real Estate, Personal, & Intellectual Property Commercial Law: Contract, Payments, Security Interests, & Bankruptcy Consumer Protection Insurance & Risk Management Immigration Law Environmental Protection Law Inheritance, Estates, and Trusts
  • Marketing, Advertising, Sales & PR
    Principles of Marketing Sales Advertising Public Relations SEO, Social Media, Direct Marketing
  • Business Management & Operations
    Operations, Project, & Supply Chain Management Strategy, Entrepreneurship, & Innovation Business Ethics & Social Responsibility Global Business, International Law & Relations Business Communications & Negotiation Management, Leadership, & Organizational Behavior
  • Economics, Finance, & Analytics
    Economic Analysis & Monetary Policy Research, Quantitative Analysis, & Decision Science Investments, Trading, and Financial Markets Banking, Lending, and Credit Industry Business Finance, Personal Finance, and Valuation Principles
  • Professionalism & Career Development
  • Courses
+ More

What is the Front Office?

The front office of a firm is the most visible part that interacts with visitors or clients of the firm. The most popular examples of a front office are customer service departments and sales departments. 

Usually, the front office of a firm must comprise experts and individuals with in-depth knowledge about the firm, given that they attend to questions that a visitor might have and also offer advisory services to the firm's clients. 

Back to: OPERATIONS, LOGISTICS, & SUPPLY CHAIN MANAGEMENT

A Little More on what is the Front Office of a Firm

Typically, a company has three sections, the front office, middle office and the back office. While the front office interacts with visitors and customers of a firm, the back office works at the backend, handling the administrative functions of the company. 

Here are some important points about the front office;

  • The front office is the department of a company that interfaces with customers and visitors of the company.
  • The front office is the most articulate and visible department of a company.
  • It maintains direct contact with clients and has a significant impact on the amount of revenue a business generates.
  • Customer service department and sales department are the most vibrant front offices.
  • Usually, the front office of a firm works better with the assistance of the middle office and back office.

Was this article helpful?

Yes
No

Related Articles

  • Bunker Adjustment Factor - Definition
  • Customs Electronic Bulletin Board - Definition
  • Stress Testing - Definition
  • Key Process Input Output Variable - Definition

©2011-2021. The Business Professor, LLC.
  • Privacy

  • Questions

Definition by Author

0
0
Expand