What is the RACI model?

The RACI model, also known as RASCI or RASIC, is a tool used to identify roles and responsibilities (what should be done by whom) during the organizational change process so that a transformation process will happen.

What are the Components of the RACI Model? 

RACI is an acronym representing the following components: 

• R = Responsible. Person owns the problem / project.
• A = to whom "R" is Accountable. He or she must sign or approve the work before it is OK.
• S = can be Supportive. Can provide resources or can play a supporting role in implementation.
• C = should be Consulted. Has information and/or capability necessary to complete the work.
• I = should be Informed. Must be notified of results, but need not be consulted.

The technique is typically supported by a RACI chart (Table) where activities are represented in rows/columns and the individuals relevant to the activity are identified on the other column or rows. 

What are the Steps in a RACI process?

1. Identify all of the processes / activities involved and list them at the left hand side of the chart.
2. Identify all of the roles and list them along the top of the chart.
3. Complete the cells of the chart: identify who has the R, A, S, C, I for each process.
4. Every process should preferably have one and only one "R" as a general principle. A gap occurs when a process exists that has no "R". An overlap occurs when multiple roles exist that have an "R" for a given process.
5. Resolve overlaps. Every process in a role responsibility map should contain only one "R" to indicate a unique process owner. In the case of multiple R's, there is a need to further detail the sub processes, to separate the individual responsibilities.
6. Resolve Gaps. Where no role has been identified that has the "R" for a process, the individual with the authority for role definition must determine which existing or new role is responsible. Update the RASCI map and clarify the role with the individual that assumes that role.