Programmed and Unprogrammed Decisions
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What is a Programmed Decision and an Unprogrammed Decision?
The response to a problem is generally based upon the nature of the problem. The method of response can generally be characterized as follows:
- Programmed Decisions - Programmed decisions are repetitive and routine in nature. That is, this type of decision or response to a situation is common within the organization and largely automated. Programmed decisions are generally documented as Procedures, Policies, or Rules. As such, this type of decision does not require a high degree of analysis and evaluation. They certainly do not require managers to go through each step of the decision-making process.
- Unprogrammed Decisions - These are novel, ambitious, and often incomplete in nature. Because they are unique and non-recurring, managers must generally undertake the various steps in the decision making process to address these decisions. Particularly, managers must analyze the problem, identify alternatives, and choose among the best alternative.