by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is a Service-Profit Chain?The service profit chain is a representation of the internal service quality in a firm and how it links with other internal service elements to affect revenue growth and profitability. The service profit chain helps managers identify the...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is the Scandia Navigator? The Skandia Navigator is a collection of intangibles measurements methods, pioneered by Leif Edvinsson, that provide a holistic understanding of the organization and its value creation along 5 focus areas. Financial Customer Process...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is Results-Oriented Management?Result Oriented Management is a management style, explained by Schouten and van Beers, that aims to achieve maximum results based on clear and measurable expectations. Result Oriented Management is a management style, based on the...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is Social Capital?Social Capital concerns the value that an individual (organization or person) receives as a result of their social relationships and connections.What are the Elements of Social Capital?Key components of social capital are: Trust Level of...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is the Social Facilitation? The social facilitation says that individuals will perform differently based upon the presence of observers. Specifically, individuals tend to perform better on easy or well-rehearsed tasks and worse on complex tasks or new ones.What...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What are Theory E and Theory O? Theory E and Theory O, both proposed by Beer and Nohria, are alternative approaches to deal with organizational change. Managers often use both theories in concert to deal with organizational change. What is Theory E?Theory E is a hard...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is The Stacey Matrix?The Stacey Matrix, developed by Ralph Stacey, is a contingency-based approach to decision making. A decision is based upon two variables: Certainty (Cause and Effect of Decision) Agreement (Extent of Agreement among Stakeholders) What is...
by TheBusinessProfessor | Feb 23, 2025 | Business Communications & Negotiation
What is the Spiral of Silence Method?The Spiral of Silence method, proposed by Noelle-Neumann, is a model which envisions public opinion as a social control and explains the pressure which people are noticing to conceal their views, when they think that they are in...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is the Parenting Styles Theory?The Parenting Styles theory, proposed by Goold and Campbell, is a theory concerning the role of the corporate center in a corporation. They argue that many successful approaches to corporate strategy are based upon management styles...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is the Triple Bottom Line?Triple Bottom Line (TBL), a term coined by John Elkington, is a stakeholder approach to company governance indicating that the performance of companies should be based on the combination of financial performance, environmental...
