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Types of Business Process - Explained

What are the Types of Business Process?

Written by Jason Gordon

Updated at May 10th, 2022

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Table of Contents

What are the Types of Business Processes?

What are the Types of Business Processes?

Henk Kleijn and Fred Rorink, in their book 'Change Management, identified 5 different kinds of business processes in any company (organization):

  • Primary processes: these are the main processes in a business, such as inbound logistics, operations (incl. production), outbound logistics, marketing and sales, services. According to some also R&D and purchasing could be viewed as primary activities / processes.
  • Secondary or supporting processes: these processes support the work of the primary processes. 
  • Systems, or steering systems: these are the processes which help the primary processes (typical on a corporate level). 
  • Decision processes: these processes interact with and guide the primary processes.
  • Communication and information processes: these are also integrated in the other processes. The accuracy of the choices and decisions made by managers is strongly dependent on the maturity of these communication and information processes.
business process

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