What is the EFQM Model? 

The EFQM Model is a non-prescriptive TQM framework based on nine criteria broken into enablers (what the organization does) and results (what the organization achieves). Enablers drive results, while results provide feedback to enablers. 

The EFQM adopts the Total Quality Management idea that the quality control function should take place throughout the entire production process.

The EFQM Model recognizes that there are many approaches to achieving sustainable excellence in all aspects of performance. It is based on the assumption that excellent results with respect to Performance, Customers, People and Society are achieved through Leadership driving Policy and Strategy, that is delivered through People Partnerships and Resources, and Processes.

What are the Core Concepts of the EFQM Model?

The following are fundamental concepts which underpin the EFQM Model:

• Results Orientation. Achieve results that delight all the organization's stakeholders.
• Customer Focus. Create sustainable customer value.
• Leadership & Constancy of Purpose. Visionary and inspirational leadership, coupled with constancy of purpose.
• Management by Processes & Facts. Manage the organization through a set of interdependent and interrelated systems, processes and facts.
• People Development & Involvement. Maximize the contribution of employees through their development and involvement.
• Continuous Learning, Innovation & Improvement. Challenge the status quo and effecting change by using learning to create innovation and improvement opportunities.
• Partnership Development. Develop and maintain value-adding partnerships.
• Corporate Social Responsibility. Exceed the minimum regulatory framework in which the organization operates and to strive to understand and respond to the expectations of their stakeholders in society.