What is Conflict?

Conflict is a state in which two or more individuals hold inconsistent positions that negatively affect the other.

Back to: BUSINESS MANAGEMENT

Is Conflict Good?

A moderate amount of conflict can be positive. It allows for a deeper understanding of others. It also brings to the forefront of potential conflicts that could be more severe later. It can also be useful in the ideation process and spawn creativity. Extreme conflict is generally negative. It impedes operations and destroys individual and group relationships. Personal conflict, deriving from personal differences between individuals, is rarely productive. It destroys the potential for collaboration and has a negative impact on others.

What are the Types of Conflict?

There are three commonly understood types of conflict.

• Intrapersonal Conflict - This type of conflict arises within the individual. An individual may be torn between two inconsistent decisions, beliefs, positions, or roles. Role conflict can arise from personal disbelief in ones ability to assume a role, holding differing roles, or failing to fully understand ones role.
• Interpersonal Conflict - This is a conflict that arises when two or more individuals hold inconsistent positions that negatively affect the other. These are commonly the result of differing values, objectives, or competition.
• Intergroup Conflict - This is a conflict that arises when two or more groups of individuals hold inconsistent positions that negatively affect the other.

What are the Sources of Conflict in the Organization?

• Goals Competing or different goals.
• Personality conflicts Differing personalities between individuals.
• Scarce resources Competing over finite resources.
• Styles The way individuals carry themselves, act, or behave.
• Values The underlying factors that drive and individuals beliefs, positions, and actions.

What are the Methods of Conflict Management?

The most recognized model of methods of conflict management, Thomas-Kilmann Conflict Mode Instrument (TKI), organizes 5 conflict management styles:

• Accommodating An individual in the conflict seeks to acquiesce to the needs, desires, or demands of the other side. The party is cooperating and unassertive.
• Avoiding An individual in the conflict fails to take action on his/her position or the other sides position. There is no cooperation and also no assertiveness.
• Collaborating An individual seeks to work with the other side in pursuit of both sides goals.
• Competing An individual seeks to beat the other side by further his/her position at the expense of the other party's position.
• Compromising An individual forgoes some of their objectives in order to achieve other objectives. This generally means giving in to some of the demands or positions of the other side.