Associate in Insurance Services (AIS) – Definition

Cite this article as:"Associate in Insurance Services (AIS) – Definition," in The Business Professor, updated December 3, 2019, last accessed October 21, 2020,


Associate In Insurance Services (AIS) Definition

The associate in Insurance Service is a professional designation awarded to insurance professionals that have passed the four national exams by the American Insurance Institute. Out of the four national exams, one is designed for the AIS program, while the other three are for the IIA program covering General Insurance.

The specific course for the AIS program is known as Total Quality Management for Insurance Personnel. The AIS program exam plus the other three general insurance courses that are usually made available based on demand.

A Little More on What is Associate In Insurance Services (AIS)

Generally, for an individual to earn the Associate in Insurance Services position, he or she must take a number of exams, covering various aspects of the insurance industry. The courses are self-taught, with exams at the end of the course. The applicant will have to buy the course material from the test-taking authority. The AIS program has no continuing education requirements.

The AIS designation is an undisputed credential, and its holders are considered to have a demonstrated knowledge in the following:

  • In the insurance principles and practices
  • In the insurance contracts
  • In the insurance industry

The AIS program is offered for the following professionals:

  • Administrative and support staff
  • Brokers
  • Call center personnel
  • Claim adjusters
  • Underwriters
  • Agents
  • Line of business managers

What are the Course Requirements for the AIS Program?

To be able to obtain the AIS designation, the applicant must pass a foundation course known as Delivering Insurance Services that covers the following:

  • Insurance business nature
  • Identifying potential insurance clients’ needs
  • How to use process improvement tools

Other coursework covers areas related to organizational structures, leadership, and teamwork. An applicant can take about 3-5 weeks to complete the course. Only those who successfully complete the foundation course qualify for the AIS designation. Other course covers areas such as teamwork, leadership, and organizational structures.

For an applicant to be considered to have completed the second requirement of the AIS designation, he or she must have earned the following:

  • Accredited Adviser in Insurance
  • Associate in Reinsurance
  • Associate in Claims
  • Associate in Risk Management
  • Associate in Commercial Underwriting
  • Associate in Surplus Lines Insurance
  • Associate in Fidelity and Surety Bonding
  • Associate in Marine Insurance Management
  • Associate in Premium Auditing
  • Associate in Personal Insurance or
  • Associate in General Insurance

An individual can as well take courses as required by the Chartered Property Casualty Underwriter.

The Benefits of the AIS Designation

The AIS program helps individuals to continue advancing in their careers. It helps individuals to acquire knowledge so that they can meet specific technical insurance needs.

From the AIS program, individuals are able to embark on continuous improvement principles that see them able to attract new clients as well as retaining the current ones.

Reference for ‚ÄúAssociate In Insurance Services (AIS)‚ÄĚ

Academics research¬† on ‚ÄúAssociate In Insurance Services (AIS)‚ÄĚ

The effect of perceived service quality and name familiarity on the service selection decision, Arora, R., & Stoner, C. (1996). The effect of perceived service quality and name familiarity on the service selection decision. Journal of Services Marketing, 10(1), 22-34. Considerable attention has been focussed on the measurement of service quality. In fact, the 1990s has been referred to as the era of customer service. However, little empirical research has been done to demonstrate the impact of service quality on usage decisions. Product (brand or service) name familiarity is another variable that has been recognized as having a major influence on the choice of products (services). Reports the findings of an experimental study investigating the impact of service quality and name familiarity on the respondents’ attitudes and intention to use these services.

One Person’s Quality Journey Begins in the¬†Insurance¬†Industry, Kelly, L. M. (2007). One Person’s Quality Journey Begins in the Insurance Industry.¬†Quality Progress,¬†40(11), 51.

Transitioning to a business rule management¬†service¬†model: Case studies from the property and casualty¬†insurance¬†industry, Nelson, M. L., Peterson, J., Rariden, R. L., & Sen, R. (2010). Transitioning to a business rule management service model: Case studies from the property and casualty insurance industry.¬†Information & management,¬†47(1), 30-41. As the volume, sources and types of business rules continue to grow, so do the needs of organizations to accurately, consistently and effectively manage rules. Increasingly, firms seek business rules management systems (BRMS) for assistance. Although studies have examined BRMS technical considerations, few have examined management considerations of deploying and managing BRMS projects. This study addresses this gap through examination and comparative analysis of BRMS deployments. Qualitative case study methods are employed and findings suggest a common deployment methodology and emergence of tightly structured services model. Participant’s adoption drivers, consequences of deployment, IT alignment and transitions to IT service-orientations are provided.

The Impact Of Accounting Information Systems (AIS) On E-Commerce Analytical Study-Service Sector-Jordan ASE, Moqbel, M. A. (2014). The Impact Of Accounting Information Systems (AIS) On E-Commerce Analytical Study-Service Sector-Jordan ASE. International Journal of Scientific & Technology Research, 3(1), 211-215. This study examines the effect of accounting information systems for listed companies in the services sector in the Amman Stock Exchange on e-commerce using three main aspects: The presence accurate accounting information system imposes on companies that the development of its methods to handle e-commerce, The effects on accounting information systems under the E-commerce will relate to influencing the components of accounting information systems and the last one is The effects on accounting information systems under the E-commerce will change the resources of the physical and human resources companies.

The impact of immigration on health insurance coverage in the United States, Fronstin, P. (2005). The impact of immigration on health insurance coverage in the United States. This paper examines the issue of immigration and health insurance coverage in the United States. It first examines the status of health insurance coverage among immigrants as compared with nonimmigrants. It then examines the impact of immigration over the period 1994-2003, a much longer period than is covered by previous studies.

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