Who is Professor Mary Parker Follet?

Follet researched classical management principles in the context of human elements. She employed psychology to understand employee interactions and to promote the efficient use of people in the organization. 

What Did Follet Study?

In her collective works, Dynamic Administration, Follet used psychology to explore various aspects of the organizational environment:

• Workers must participate in the decision-making process through defined communication channels.
• Employees prefer to be integrated into the decision-making process rather than subject to the command and control of managers.
• Working in groups is generally more productive than working individually.
• Authority and order in an organization should be de-personalized. The facts of a situation determine the basis of authority and responsibility.
• Managers must integrate employee input in the resolution of conflicts that provide a benefit to all interested parties.
• Integration between departments or groups within the organization is preferable.