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Communications

Written by Jason Gordon

Updated at October 29th, 2020

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Overview: This material provides an explanation of the salient topics relevant to communicating within the business environment.


Introductory Concepts

  • What is Communication?
  • What is the Communication Process?
  • Messages in Communications
  • Communications Context: The Recipient
  • Information Flow within an Organization
 

Structure of Communications

  • Deductive Messages
  • Inductive Messages

Communication Purpose

  • Communications Intended to Inform Others
  • Communications Intended to Persuade Others
    • What is a Sales Message?
    • Arguments as Persuasive Communications

Methods of Communication

  • What is Verbal Communication?
  • What is Non-Verbal Communication?

Written Communications

  • Process for Written Communication
  • Organization of Written Communications
  • Style on Written Communications
  • Revising Written Communications
  • Visual Data

Constraints on Communication

  • Communication and Individual Perception
  • Ethics in Communication
  • Diversity and Cultural Constraints in Communication
  • Group and Team Communication

Planning a Communication

  • Planning a Communication (Overview)
  • Understanding Ones Self Prior to Communicating
  • Understanding the Recipient of the Communication
  • Principles of Self-Disclosure
    • Social Penetration Theory
  • Listening as a Communication Skill
  • Tactics for Effective Communication
  • Planning the Writing Project

Communication in Practice

  • Communicating via Memoranda or Letter
  • Electronic Communications
  • Writing Business Reports
  • Writing Business Proposals
  • Speeches
  • Business Presentations

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