Overview: This material provides an explanation of the salient topics relevant to communicating within the business environment.
Introductory Concepts
- What is Communication?
- What is the Communication Process?
- Messages in Communications
- Communications Context: The Recipient
- Information Flow within an Organization
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Structure of Communications
- Deductive Messages
- Inductive Messages
Communication Purpose
- Communications Intended to Inform Others
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Communications Intended to Persuade Others
- What is a Sales Message?
- Arguments as Persuasive Communications
Methods of Communication
- What is Verbal Communication?
- What is Non-Verbal Communication?
Written Communications
- Process for Written Communication
- Organization of Written Communications
- Style on Written Communications
- Revising Written Communications
- Visual Data
Constraints on Communication
- Communication and Individual Perception
- Ethics in Communication
- Diversity and Cultural Constraints in Communication
- Group and Team Communication
Planning a Communication
- Planning a Communication (Overview)
- Understanding Ones Self Prior to Communicating
- Understanding the Recipient of the Communication
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Principles of Self-Disclosure
- Social Penetration Theory
- Listening as a Communication Skill
- Tactics for Effective Communication
- Planning the Writing Project
Communication in Practice
- Communicating via Memoranda or Letter
- Electronic Communications
- Writing Business Reports
- Writing Business Proposals
- Speeches
- Business Presentations