by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is the Scandia Navigator? The Skandia Navigator is a collection of intangibles measurements methods, pioneered by Leif Edvinsson, that provide a holistic understanding of the organization and its value creation along 5 focus areas. Financial Customer Process...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is a Service-Profit Chain?The service profit chain is a representation of the internal service quality in a firm and how it links with other internal service elements to affect revenue growth and profitability. The service profit chain helps managers identify the...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is the Positive Deviance Model? The Positive Deviance method, described by Pascale and Jerry Sternin (2005), is a change methodology that holds that managers must actively look for those extraordinarily successful groups and individuals, and bring the isolated...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is Dialogic Organization Development?Dialogic Organization develop, proposed by Bushe and Marshak (2015), is a concept in organizational change theory that presents organizations as networks of meaning-making, always in a process of becoming.In 2015, Gervase...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What are the 4 Dimension of Relationship Work? The 4 Dimensions of Relational Work, proposed by Butler and Waldroop (2004), identifies dimensions related to interpersonal common sense that are critical in business. Waldroop and Butler say one should distinguish...
by TheBusinessProfessor | Feb 23, 2025 | Management, Leadership, & Organizational Behavior
What is the Team Management Profile? The Team Management Profile, proposed by Margerison and McCann, is a framework for assessing work preferences in team context, individual, and organizational preferences.What is the Team Management Profile Questionnaire?The Team...
