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5Ps - Process

Written by Jason Gordon

Updated at December 2nd, 2020

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What is Process in the 5Ps?

The Value-added services that differentiate the product from the competition (e.g. after-sales service, warranties)

  • Is there a method for feedback on customer satisfaction, quality control?
  • What minimum shipping orders are required? (cost efficient)
  • What minimum inventory levels must be maintained to ensure no loss of sales due to late deliveries, back orders, split shipments?
  • What system is to be used for processing orders, shipping, billing?
  • What trade terms will be offered?
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